Fossil Reviews

Based on 4 customer reviews from our shopper community, Fossil's overall rating is 4.50 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.5

4 Reviews

Overall Rating

5 Stars

2

4 Stars

2

3 Stars

0

2 Stars

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1 Star

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Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

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Customer Service

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Return Policy

0.0

All Reviews (4)
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PennyHughes
January 07, 2021
"Just wow!"
Just wow! I got my Gen 5E Smartwatch Rose Gold-Tone Stainless Steel last night and it was fantastic! The watch really suits my style. Customer service is great as well for updating me about my item. I will surely buy more! Thank you Fossil!
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smallbutterfly142
December 09, 2020
"I had read so many bad reviews of…"
I had read so many bad reviews of Fossil customer service and delivery that I was regretting to miss these reviews before my order . I was bit concerned and never sure what would happen to my order . But my experience with Fossil was amazing . I had ordered a wrist watch and delivered it to my friend - the company kept me updated from the very first minute and provided me with the tracking number so I could see the progress for myself aswell . It reached intime , but unfortuantely my friend missed it but they again updated about it and she easily collected it from the courier office near her location within the given time slot of collection . So overall am very happy with their customer service . Second step is product quality which I will make sure to comment after the use .
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AaronFlores
January 17, 2020
"Great Company"
I got my Fossil Smartwatch for my birthday. I literally used it every single day. It was amazing to answer calls, screen calls, answer texts and emails, right from the watch face when necessary. About a year ago, I sent the watch to get repaired. For an affordable fee my watch was restored. I just send my watch back in for repair again. Fossil could not repair my watch, so they issued a gift receipt for the purchase amount. I am so happy! I miss my first watch SO MUCH. Thank you Fossil for standing behind your products. Sincerely - A lifelong customer!
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angryleopard277
December 21, 2016
"Went to a Fossil store in a mall."
These guys have some fantastic products! I have a fossil watch & a fossil pair of sunglasses, and bought some clothes there too. I get compliments on them all the time. People love them. I went to a job interview brandishing a fossil watch & a vest I bought there. My interviewer said "I like your watch, what brand is it?" I told him "Fossil... the same brand that makes this vest." He said "Wow that's cool I'll have to go there sometime". Yes, I did get the job.
Questions & Answers
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What made you choose fossil over similar businesses?

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RobertoMurphy
February 28, 2020

“Fossil is a reputable brand. They have beautiful quality pieces.”

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How easy is it to get a hold of customer service at fossil?

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Delores.Ramirez
February 28, 2020

“I thought it was fairly easy, especially online. I went to fossil.com and started a "chat now" session. The person on the other end responded quickly, and the process was painless.”

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Can you share a success story using fossil?

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NoraPalmer
February 28, 2020

“Yes. I have had one of their smartwatches for quiet a while. More recently the battery stopped holding a charge. I was so upset and sent it in for repair. The repair is actually affordable. When Fossil could not repair the watch, they offered a gift card for the purchase amount that could be used at Fossil.com. I already ordered my replacement a paid a small difference. I appreciate that after 2 to 3 years, I can still count on them to stand behind their product.”

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